ligautama FAQ

Users ask us about many things—how to verify an account, which payment methods work where you are, what happens when you place a bet on Liga 1, how the loyalty programme rewards repeat activity, and how to reach our team when something doesn't go as expected. This page answers the questions we hear most often.

We've gathered these answers to help you move through account setup, deposits, and gameplay without guessing. If your question isn't here, our customer support team can help you via email or direct message within the platform. For a complete legal overview of how ligautama operates, read our Terms of Use and Privacy Policy—both form part of your agreement with us when you create an account.

Browse the sections below by topic. Each answer explains what we do, how to take the next step, and what to expect. If you're new to ligautama, start with Account and Registration. If you're setting up a payment method, jump to Payments and Transactions. We keep these answers up to date whenever our processes or payment partners change.

Account and registration

KYC (Know Your Customer) verification asks us to confirm your identity before you can place bets or withdraw funds. We require a valid government-issued ID—either a national identity card (KTP), passport, or driving licence. You'll also need to provide proof of your current address, such as a recent utility bill, bank statement, or lease agreement. Submit clear photographs or scans of both documents. Upload them through your account settings under "Verification". Our team reviews submissions within a few hours to a business day, depending on volume. If anything is unclear—such as text cut off at the edge of a photo—we'll ask you to resubmit. This process keeps ligautama and your funds secure across all regions we serve, from Jakarta to Bandung.

If you forget your password, visit the login page and select "Forgot your password?". Enter the email address or username associated with your account. We'll send a reset link to your email inbox within a few minutes. Click the link and create a new password. Passwords must be at least 8 characters and include a mix of letters, numbers, and symbols for security. If you don't see the reset email, check your spam folder. If you can't access the email associated with your account, contact our support team—they can help you verify your identity and regain access.

No. Our terms of service allow only one active account per person. If we detect multiple accounts registered to the same identity, we may suspend all of them. This helps us prevent fraud and keep the platform fair for everyone. If you've accidentally created two accounts and want to close one, contact our support team to help you consolidate or remove the duplicate. Each account is tied to a unique email address and verified identity, so you won't be able to create a second one even with a different email.

Payments and transactions

ligautama does not charge fees on deposits or withdrawals. However, your bank or payment provider may charge their own processing fees depending on the method you use. For example, DANA, e-wallet, mobile banking, local payment, and online payment each have their own fee structures—some may apply a small charge for transfers, while others do not. e-wallet, mobile banking, local payment, online payment, and e-wallet also vary by institution. Before you deposit, check with your bank or e-wallet provider to understand any charges they may apply. The amounts we show you during checkout include any partner fees. Once your deposit arrives in your ligautama account, you have full access to it.

Deposit ranges vary by payment method. mobile banking, local payment, online payment, and e-wallet typically support deposits ranging from smaller amounts up to several million Rupiah per transaction—exact limits depend on your e-wallet account tier. mobile banking transfers and bank transfers via local payment, online payment, e-wallet, or mobile banking may have different daily or per-transaction ceilings set by your bank. When you select a payment method during checkout, we show you the minimum and maximum for that option. If your preferred amount falls outside the range, you can either choose a different payment method or contact our support team to discuss alternatives. There are no fixed minimums or maximums across all methods—flexibility is built in to serve users across Jakarta, Surabaya, Medan, and other regions we operate in.

Withdrawal timing depends on the payment method you choose and your bank's processing time. E-wallet withdrawals via local payment, online payment, e-wallet, or mobile banking often complete within minutes to an hour. Bank transfers via local payment, online payment, e-wallet, or mobile banking may take 1 to 3 business days, depending on your bank's internal processing. During public holidays such as Idul Fitri or Idul Adha, processing may take longer. Once you request a withdrawal, we send it to your payment provider immediately. After that, delivery time is in their hands. You'll receive a confirmation email with a reference number. If your withdrawal doesn't arrive within the stated window, contact our support team with your reference number, and we can investigate with your bank or e-wallet provider.

Games and loyalty

ligautama offers multiple game categories. Football and sports markets cover Liga 1, Piala AFF, Champions League, Premier League, MotoGP, and badminton, with live betting during matches. Live-dealer tables include blackjack, roulette, baccarat, Dragon Tiger, and multi-camera live studios where you play against real dealers. Slot games feature titles such as Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. Esports markets let you follow Mobile Legends, Free Fire, and PUBG Mobile tournaments. Each category is accessible from the main menu after you log in. You can switch between games at any time, and your account balance applies across all categories.

The loyalty tier programme rewards activity on ligautama. Every wager you place earns loyalty points based on your activity level. Points accumulate in your account and unlock tier progression—each tier local paymentngs benefits such as higher cashback rates, exclusive bonus offers, and priority customer support. You progress through tiers automatically as you earn points; there are no separate sign-ups or applications. Your tier resets monthly, so you start fresh each calendar month. Higher tiers during a month earn higher percentages on weekly cashback offers. The exact benefits for each tier are shown in the "Loyalty" section of your account. Tier progression is transparent—you can always see how many points you need to reach the next level.

Our welcome offer is designed to give new players a head start. The offer structure is described in full on our Promotions page after you log in—eligibility rules, claim mechanics, and applicable game categories are all listed there. To claim, you must complete KYC verification, make a qualifying deposit via one of our supported payment methods (online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet), and follow the claim instructions shown in your account. We don't fix bonus amounts upfront—terms vary and are refreshed periodically. Read the terms on the Promotions page carefully before you claim, so you understand what you're eligible for and what activity is required. Our support team can answer specific questions about whether you qualify.

Yes. ligautama has a referral programme that rewards you when a friend you invite creates an account and completes their first deposit. Your unique referral code is available in the "Referral" section of your account—share it with friends. When they sign up using your code and make a qualifying deposit, both you and your friend receive benefits. The exact rewards are shown in the Referral section and are not fixed—they vary based on promotions we run. There is no limit to how many friends you can refer. Keep in mind that referral rewards are subject to the same terms and conditions as other offers—read them carefully before you invite friends.

Security and support

We protect your personal information through industry-standard encryption, secure servers, and strict access controls. All data you send to ligautama—including KYC documents, payment details, and account activity—is encrypted in transit and at rest. We limit employee access to your data to only those who need it to serve you. We do not sell your information to third parties. Our Privacy Policy explains in full how we collect, use, and safeguard your data. We comply with data protection laws in the jurisdictions we operate in. If you have concerns about how we handle your information, contact our support team or review the Privacy Policy and Terms of Use on our website.

Our customer support team is available to help you via the in-platform messaging system, which is the fastest way to reach us. Log in to your ligautama account, go to "Support" in the menu, and send a message. You'll receive a response within a few hours during business hours. If you prefer email, include your account username and a clear description of your issue in the subject line. Check your email settings to ensure you're not missing our replies. For urgent issues—such as account security concerns—use the in-platform system, as messages there are prioritised and monitored constantly. We support queries in English and Indonesian across all our operating regions.

ligautama services are available only in jurisdictions where local law permits online gaming and sports wagering. We operate in Indonesia and serve users across regions including Jakarta, Surabaya, Bandung, Medan, and Semarang. However, users are responsible for verifying that access and use of ligautama comply with their own jurisdiction's laws. Some areas or circumstances may restrict access—if you're unable to log in or create an account, it may be because your location or ISP is in a jurisdiction where we don't operate. Check our Terms of Use for a full statement on service availability. If you have questions about whether you can access ligautama where you are, contact our support team.

If you notice any activity you didn't authorise—unusual withdrawals, login attempts from unknown locations, or changes to your details—take action immediately. Change your password right away and contact our support team via the in-platform messaging system. Explain what you've seen and provide any relevant dates or transaction IDs. Our security team will review your account and take steps to protect it. Do not share your password or two-factor authentication codes with anyone, even if they claim to be from ligautama. We will never ask for your full password via email or message. If your account has been compromised, we can help you secure it, review transaction history, and discuss recovery options.
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